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Refund Policy

NO SHOWS OR CANCELLATIONS: Airport Pick-Ups that are not cancelled 48 Hours before scheduled pick-up time will be charged the rate, no gratuity, no tax. All No-Show reservations will be charged the rate, no gratuity, and no tax. Point to Point or Transfer Event reservations that are cancelled less than 1 weeks before the date of service, the full amount is charged, less the gratuity, to the credit card provided. If the reservation is cancelled more than 1 weeks before the date of service, the customer waives only the deposit; which will be charged to the credit card provided. Chartered or other Hourly reservations that are cancelled less than 1 weeks before the date of service, the full amount is charged, less the gratuity, to the credit card provided. If the reservation is cancelled more than 1 weeks before the date of service, the customer waives only the deposit; which will be charged to the credit card provided.
DEPOSITS & REFUNDS & CASH: All deposits are non-refundable if the reservation is cancelled after signing contract. If reservation is carried out, the deposit is applied after the vehicle is accessed for any damages to the interior & exterior. Upon receiving the contract or credit card authorization form, you will be charged for your deposit, usually is the first full hour of reservation. This is subject to change or discussed at time reservation is made. If paying for a whole trip in cash, all cash payments must be paid 7 days before reservation or before trip leaves pick up address. If there are any valid discrepancies determined by Raimen Transport Agency regarding the reservation, you will be credited back on the credit card you provided or cash.
DAMAGES & ILLEGAL/SEXUAL CONDUCT: Any damage to a vehicle(s) interior & exterior will constitute extra charges. Any disorderly or illegal conduct, including the act of any illegal act or abusive nature towards the driver, will result in a termination of the trip as is & the full amount due will be charged to your responsibility & credit card. This also includes any sexual act or conduct in the vehicle. There will be cleaning charges for any damages, interior or exterior due to these events caused by any member of the actual party in the vehicle. NO SMOKING IN ANY VEHICLE.
VEHICLE CONDITIONS: You hereby agree to be responsible for any & all damages to the vehicle caused by yourself, or any member of your party. All vehicles are inspected the same day before the start time of the trip. The credit card listed here may be charged for any responsible damages. All fees are subject to change depending on the EXTENT & INTENT of damage to each vehicle. A sanitation fee of MYR150 will be charged for anyone who vomits or releases any bodily fluids or excretions inside any of the vehicles. NO SMOKING allowed in the vehicles.
Raimen Transport Agency is not responsible for the delays or terminations caused by traffic, road conditions, weather conditions, mechanical breakdown/accidents, unknown/unforeseen mechanical failures, situations deemed “Acts of God”, public enemies, authority of law, quarantine, perils of navigation, or other events beyond our control. Raimen Transport Agency will endeavour to maintain the schedule submitted to its agent or employee, but same is not guaranteed. If any of the above conditions or any other condition beyond its control make it, in the opinion of Raimen Transport Agency inadvisable to operate vehicles, either from place of origin or any point en-route, Raimen Transport Agency shall not be liable therefore or be caused to be held for any damages for any reason whatsoever. Raimen Transport Agency is not liable in the event of mechanical breakdown while providing services and will only be responsible for making up lost time at a mutually agreed date. Raimen Transport Agency has a right to substitute one or more vehicles for a booked vehicle providing the Customer the same or greater seating space in total. Raimen Transport Agency may also use third-party owned vehicles. Itineraries must be in writing to our office at least 7 (seven) days prior to service date. Customer agrees to indemnify Raimen Transport Agency from any damages, attorney fees and court costs resulting from any third-party claims as a result of the acts or omissions of the Customer, guests, passengers or party. Raimen Transport Agency’s driver will be furnished with a copy of the entire agreed itinerary and will be specifically instructed to strictly follow it, if you make any changes to the agreed upon itinerary at the time of service, Raimen Transport Agency will not be responsible for damages or delays occurring due to the change of itinerary. Any downsizing of previously reserved duration of service or vehicles will not relieve the Customer from the responsibility of paying the full amount of the originally scheduled reservation.

Customer And Passenger Responsibilities

Conduct: Proper and lawful conduct of all passengers is expected at all times in and/or about the vehicles. The Customer is responsible for his/her actions as well as his/her guests in every regard to this agreement. Customer assumes full financial liability, including consequential damages. Drug use is prohibited by law. Any fines will be paid for by the Customer. Customer is responsible for any illegal acts (this includes any sexual act or conduct in the vehicle) committed by the Customer or any passengers during the rental. Please be aware that upon any infraction of this agreement, the driver has the option of returning to the point of pick up or ending the service at the point of infraction, such as abuse of any kind, unruly or illegal behaviour and all monies shall be forfeited. Transport Limousine Service, Inc. reserves the right to refuse service as it deems appropriate. The driver has the right to terminate ride without refund (if there is blatant indiscretion on the part of the Customer and/or their passenger(s). It is illegal to stand through the sunroof. Smoking is not permitted.
Damage: Customer assumes full financial responsibility for any damages to the vehicle and/or property caused by the Customer, guests, passengers or party whether by accident, neglect or intent. The Customer assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any passengers or members of their party.
Customer Belongings: Raimen Transport Agency and the driver assume no responsibility for loss or damage to luggage including contents, carry-on items that may be damaged during loading/unloading or while in transit or any articles including but not limited to cash, jewellery, electronic, computer or telephone equipment left behind in the vehicle. In no event shall Transport Limousine Service, Inc. or any of its affiliates, officers, directors, employees, agents, representatives, information providers or licensors be liable for any direct or indirect, incidental, special, consequential, punitive, or other damage (regardless of the form of action) arising out of (i) use of service by any person, including but not limited to any damage caused by any reliance on, or any delays, inaccuracies, errors or omissions, in any information and content accessed over the service, (ii) any use or inability to use the service for whatever reason, including but not limited to communications failure or any other failure with transmission or delivery of any information accessed through the service, or (iii) any goods or services discussed, purchased or obtained, directly or indirectly though the service, in each case even if advised of the possibility of such damage.
Cancellation Policy: ALL CANCELLATIONS MUST BE DONE OVER THE PHONE +6012-5315499 in order to receive a cancellation number. No Shows and Late Cancellation for any reason shall incur full charge on the credit card provided. Deposits And Pre-Paid Services On All reservations Are Non-refundable.
Cancellation Notice Requirements Airport Reservations Require 48 hour cancellation notice otherwise full charge shall apply Point-To-Point/Transfer Event Require 1 week notice prior to the reservation otherwise full charge shall apply Chartered And Hourly Events Require 1 week notice prior to the reservation otherwise full charge shall apply.

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